The Small Business Technology Package is designed to take care of all your IT needs from day-to-day helpdesk support, to securing your network to managing your mission-critical infrastructure. We work to solve your most challenging technology problems and enable your success. We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.
Introducing our Small Business Technology Package
Using outsourced managed support enables you to have a hassle free IT environment, with the capabilities of an in house IT department. Using outsourced managed support enables for savings up to 70% over IT staffing costs.
Engel.com has developed a 13 point all inclusive plan to better serve the small business community and all their IT needs for now and into the future.
Engel.com SBTP 13 Point Program
Consulting
To Engel.com, consulting is giving companies guidance and direction on their current and future business systems. Our goal is to make your company and employees work more productively and efficiently while meeting the dual constraints of time and money.
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Outsourcing
If consulting is the brains then outsourcing would be the brawn. The Engel.com service and support staff are highly trained and always ready to assist.
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Resolution Time
At Engel.com we believe that a working system is the most important part of service. Resolution of your issues is our top priority. Response time in all actuality means little if your system is not working for an extended period of time.
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Purchasing
Procurement is a vital part of growth and keeping any business up and running. We understand this and we also know that making bad purchases can be devastating.
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Fixed Monthly Pricing
With our Small Business Technology Package you always know the cost of the service per month, no surprising fees. Engel.com is easy to budget as your fee never changes during your contract. You will never see an increase in your fee doe to an unexpected emergency or emergency call.
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Documentation
A key ingredient to our service documentation provides a two fold service to your business. (1) It lets you know in plain English the services we are providing to you (2) Documentation gives you an exact idea of the company’s functions, processes, and procedures.
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Technician Assignment
You will be assigned one technician for all of your servicing to ensure familiarity with your company, and your individual needs. Our technician’s come to you with a full team of resolution support. [more]
Account Manager
Your company will be assigned one account manager for all vendor issues. With this one stop vendor resolution there’s no reason whatsoever, to call elsewhere. All problems can be resolved with one hassle free phone call to your account manager.
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Preventative Maintenance
Engel.com will provide detailed scheduled periodic maintenance. This maintenance will include interior/exterior cleaning, [more]
Disaster Recovery and Backup
We can’t always predict when or where fire or natural disasters occur. A business can disappear virtually over night with no back-up plan.
Training
Maintaining a progressive technological business environment does you no good if your employees don’t know how to work with your business components.
Project Managment
After understanding your needs and requirements implementation is the next step. We will serve as your project manager to ensure all solutions are completed to specifications
Hardware Insurance
With all Small Business technology Packages hardware is a key component. All non working and faulty hardware covered in the package will be replaced with new hardware at equal or greater value.
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Quick Quotes:
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“Spending on IT outsourcing services in North America is expected to grow more than 11 percent, year-over-years.”
-Gartner Dataquest
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Controlling Computing Costs:Is There a Better Way? |
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“You outfit your employees with a daunting jumble of computers, software, networking devices, and the associated items people need to do their work well. And then you pay a staff of IT experts to deal with the inevitable user questions, compatibility glitches, and other bumps in the road. Is there a better way?”
-PC World Magazine, April 2001
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RESOURCES / INFO:
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Case Studies
FAQ's / User Tips
Testomonials
News
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